Customer Service - Index

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Who is your question for?
Customer Service Team
What is your question about?
How to Log In to AdviserOnline
I forgot my website Username/Password.

If you've forgotten either your Username or Password we can email them to you at the email address you provided when you signed up. Click here for this option. If you didn't provide an e-mail address, you can call Customer Service at 1-800-211-7641 and they will assist you.

How do I change my website Username/Password?

To change your Username or Password, click here.

How do I log in to the website for the first time?

You will receive an account number when you get your first emailed issue and can then use it to set up your personal Username and Password. In the meantime, you can enter the site using "newuser" as your Username and the PIN you received when you subscribed as your Password. If you don't have your PIN available, please call Customer Service at 1-800-211-7641.

My Username and Password aren't working.

Remember, your Password is case sensitive, so you must type it in exactly the way you set it up. If you can't remember your Password, contact Customer Service at 1-800-211-7641 or click here.

I already gave you an email address when I signed up for the service. Why do I have to give it to you again to set up my website login?

The email you give us when you sign up for your Username and Password will be used only to send you an email if you forget your Username and Password. For security purposes, we keep this information separate from your other account information, so it is possible for you to have more than one email address on record with us.

How to Log In to the Forum
How do I log in to the Forum for the first time?

If you have not yet registered to use the Forum, please register now.

Please note: The Forum works on an entirely separate login system from the rest of AdviserOnline. You must create a separate and unique Username and Password in order to participate in the Forum.

After you select a unique Username and Password and complete the registration process you will need to login to the forum to continue. You may receive an email asking you to confirm your registration. If so, follow the instructions in the email to confirm it. Enter your Username and Password to begin posting.

How do I change my Forum Username/Password?

You can change your Password in the Control Center, located at the top right above the Forum. A box on the left contains the link that will allow you to change your Password. You must provide your current Password to create a new one.

Usernames can not be changed at this time.

I forgot my Forum Username/Password.

You can reset your forum Password at the forum login page providing the email address you used to sign up. A new Password will be emailed to you and you can change your Password after you log in.

How to Search the Website and Forum
How do I search the website?

AdviserOnline includes a search bar located at the top right of each webpage. You can find the search bar in the blue bar at the top of the page beneath the login. Simply type the information you are looking for and click GO.

The search will take you to a new page. You can sort the results by relevancy or date.

How do I search the Forum?

The AdviserOnline Forum includes a search bar, located on the right side of the Forum's home page beneath the login. Simply type the information you are looking for and click SEARCH.

You may also choose an advanced search by clicking ADVANCED, located beneath the search bar. From there you can specify your search by date, content, authors, or messages. After you have made your specification click SEARCH.

How to Access the Hotline
Can I download the MP3 audio Hotline to my iPod or computer?

You can download the Hotline MP3 audio file to your computer by clicking the "Download Audio" link below the Hotline player on the Hotline page. If you do not see this link, try refreshing your browser and wait for the page to reload. Once you have downloaded the file to your computer, you can transfer it to your iPod or other MP3 player as you normally would.

How do I play the MP3 audio Hotline?

The MP3 audio Hotline requires a browser plug-in capable of playing MP3s. Usually multimedia programs like Windows Media Player and Apple Quicktime come with an MP3 compatible browser plug-in. If a compatible plug-in is installed in your web browser, all you need to do is visit the Hotline page and press the "Play" button in your browser window to play the file. If your web browser does not appear to have a plug-in installed, you should check your browser's help files or contact your browser's tech support to ask how to install one.

How do I get the Hotline by email?

To get the Hotline by email, call Customer Service at 1-800-211-7641 to register your email address.

How to Access the Online Issues
How do I use the HTML version of the issue?

To view the HTML version of the newsletter, select ISSUES from the website's top navigation bar, then select the issue you wish to read. You can also select the most recent issue from the AdviserOnline home page.

The issue will begin with Dan's front page article. You can navigate through the issue using the page numbers at the bottom of the webpage. You can also navigate the issue by clicking the title of an article in the table of contents ("In this issue") located at the upper right of each issue article.

To access the issue PDF, simply click "Download PDF" next to the issue abstract on the Issues index page or below the table of contents within the issue. If you use Firefox or another browser that uses caching to speed up web surfing, be sure to clear your cache (in the Tools menu) if you are having trouble accessing the PDF, then try clicking the link again.

How do I access the PDF version of the issue?

To access the issue PDF, simply click "Download PDF" next to the issue abstract in the Issues index or below the Table of Contents within the issue. If you use Firefox or another browser that uses caching to speed up Web surfing, be sure to clear your cache (in the Tools menu) if you are having trouble accessing the PDF, then try clicking the link again.

How do I get the issue notice by email?

Please provide Customer Service with your email address by calling 1-800-211-7641.

How to Get the Special Reports
I am not a subscriber yet but I want to get Dan's special reports. How do I sign up?

Special reports are available for subscribers only. You can sign up here or call 1-800-211-7642 to subscribe.

I am not a subscriber but I want to get Dan's free reports. How do I get them?

Please contact Customer Service at 1-800-211-7642 for additional information. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

I am a subscriber and I saw an ad for a special report that I'd like to read. Where can I find it?

Please call Customer Service at 1-800-211-7641 for additional information.

The titles of my reports aren't what I expected.

Special Reports are periodically updated as Dan's advice changes, and as a result titles may change.

I am a new subscriber and haven't received my special reports.

Special reports are sent by mail and may take some time to arrive. If you have any questions please contact Customer Service at 1-800-211-7641.

How to Manage My Subscription Account (Current Subscribers)
How do I renew my subscription?

To renew your subscription, click on the button in the sidebar of the website anytime you are logged in, or click here to renew now.

If you need assistance, our customer service staff at 800-211-7641 can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

If you are changing addresses, please contact us at the same phone number, or send a notice to FFSA, 700 Indian Springs Drive, Lancaster, PA 17601. When you contact us, please have handy your personal member number, located on the upper left of your mailing label.

I just subscribed to the service. When do I get my account number?

You will receive an account number when you get your first issue in the mail. If you wish to gain access to the newsletter immediately, you can log in to website. When you arrive at adviseronline.com you will see two boxes in the top right corner where you'll need to enter your personal Username and Password for the website. The first time you enter the website use "newuser" as your Username and the PIN you received when you subscribed as your Password. If you don't have your PIN available, please call Customer Service at 1-800-211-7641.

I am an AOL user having problems receiving email messages about my service.

Click here and follow the three simple steps to update your address book. By completing these steps, you can rest assured that our best efforts will be made to deliver important messages about your service.

What is the customer service phone number?

If you are a subscriber, please call 1-800-211-7641. If you are not yet a subscriber, please call 1-800-211-7642.

Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

How do I update my subscription account information?

To update your account information, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

If you are changing addresses, please contact us at the same phone number, or send a notice to FFSA, 700 Indian Springs Drive, Lancaster, PA 17601. When you contact us, please have handy your personal member number, located on the upper left of your mailing label.

How do I change my marketing preferences?

To change your marketing preferences, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

How do I change or cancel my subscription?

To change or cancel your subscription, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

I Want to Know More about the Newsletter, Dan Wiener, and InvestorPlace Media. (Visitors)
Who operates The Independent Adviser for Vanguard Investors?

The Independent Adviser for Vanguard Investors and FFSA are operated in association with InvestorPlace Media LLC, a publisher specializing in providing more than one million readers with leadership and solutions to improve their wealth.

What is the Independent Adviser for Vanguard Investors service?

The Independent Adviser for Vanguard Investors provides independent investment advice on the Vanguard family of mutual funds. Editor Dan Wiener, a long-time advocate of Vanguard investors, is dedicated to helping his subscribers achieve higher returns with less risk and meet their personal financial objectives with confidence. The service gives members strictly independent and unbiased in-depth information on all of Vanguard's equity and bond fund offerings, as well as advice on their international funds, variable annuities and money markets.

Subscribers receive a 12-page monthly newsletter with articles covering recent and upcoming changes at Vanguard, proprietary risk and return analysis, a Performance Review of all Vanguard's funds complete with Buy, Sell and  Hold ratings and four model portfolios for aggressive, conservative, index and income investors. With The Independent Adviser for Vanguard Investors, you will have access to exclusive fund manager interviews, fund distribution information, market updates, tax efficiency advice and many other tools to make investing easier and more profitable for you.

Subscribers also receive automatic membership in the Fund Family Shareholder Association at no additional charge and full access to AdviserOnline.com and its members-only forum.

If Vanguard is such a great fund company already, how would a membership subscription to The Independent Adviser for Vanguard Funds benefit me?

Chances are if you have been investing at Vanguard, you and your portfolio have already done quite well. Our goal is to give you expert and unbiased information to do even better. Dan offers you smart ways to navigate Vanguard's rules and roadblocks and points you to the very best funds they offer. And while many of Vanguard's funds are exceptional, there are, as with most fund companies, funds you should stay away from. Some Vanguard funds have poor tax efficiency or other drawbacks that make another Vanguard fund a better choice. Dan also fills you in on which Vanguard funds have little-publicized "loads" (although Vanguard won't ever admit any of their funds have loads!) so you can avoid paying more than you need to and have every penny of your hard-earned money working for you. This is all information Vanguard won't share with you, but because Dan is not affiliated with Vanguard, he can and does in every issue.

What is the Fund Family Shareholder Association (FFSA)?

The Fund Family Shareholder Association (FFSA) is an independent investor association providing objective financial information on mutual funds and protecting the interests of mutual fund investors. FFSA has tens of thousands of members from all over the United States. FFSA membership is provided to all subscribers of The Independent Adviser for Vanguard Investors at no additional charge.

What is the customer service phone number?

If you are a subscriber, please call 1-800-211-7641. If you are not yet a subscriber, please call 1-800-211-7642.

Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

I am not a subscriber yet but I want to get Dan's special reports. How do I sign up?

Special reports are available for subscribers only. You can sign up here or call 1-800-211-7642 to subscribe.

I heard you have a 100% money-back guarantee and would like to try out The Independent Adviser for Vanguard Investors.

You can sign up here or call 1-800-211-7642 for more information. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

I am not ready for a full subscription but would like a free subscription to Funds Focus Weekly.

To receive Funds Focus Weekly by email, please click here.

I would like to know more about Dan Wiener.

Dan Wiener is Editor of The Independent Adviser for Vanguard Investors, a four-time recipient of the Newsletter Publishers Foundation's Editorial Excellence Award. Mr. Wiener is also CEO and founder of Adviser Investments, an independent investment advisory firm in Newton, Mass. His insights on Vanguard funds are regularly sought by the national media. He appears often on Bloomberg TV as well as CNBC and Nightly Business Report. Formerly, Mr. Wiener was a financial journalist for U.S. News and World Report, and Fortune magazine. Mr. Wiener graduated from Tufts University. Read more here.

I would like to know more about InvestorPlace Media.

Read more about InvestorPlace Media.

I heard Dan has a money management company called Adviser Investments. How do I contact them?

If you have questions about The Independent Adviser for Vanguard Investors service you should contact the newsletter Customer Service team at 1-800-211-7641 (if you are a subscriber) or 1-800-211-7642 (if you are not yet a subscriber). Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

If you are trying to reach Dan's money management company, Adviser Investments, you can reach them at 1-800-492-6868 or www.adviserinvestments.com.

Please note that Adviser Investments is an entirely separate company from InvestorPlace Media, publisher of The Independent Adviser for Vanguard Investors newsletter. The newsletter does not provide money management services. Please see our disclosure for more information.

I am not a subscriber but I want to get Dan's free reports. How do I get them?

Please contact Customer Service at 1-800-211-7642 for additional information. Our customer service staff can receive your calls Monday through Friday 9 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

Dan Wiener
Access the Independent Guide to the Vanguard Funds Now
Read Online

"America's leading expert on investing in Vanguard funds"

Daniel P. Wiener is editor of The Independent Adviser for Vanguard Investors, a monthly newsletter that keeps abreast of recent developments at Vanguard, and the annual FFSA Independent Guide to the Vanguard Funds. Through his newsletter and guide book, Dan helps tens of thousands of Vanguard investors choose wisely among more than 100 Vanguard mutual funds. The Adviser is a five-time winner of the Newsletter Publishers Foundation's Editorial Excellence Award. View More »

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Vanguard Funds Correlation
What's This?
Model Portfolio Performance
Models June YTD
Growth 2.9% 6.9%
Conservative Growth 2.4% 6.8%
Income 1.3% 6.2%
Growth Index 3.0% 6.7%
The average
Vanguard investor
1.7% 6.0%
Past Performance »
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