Customer Service - Account Info

How to Log In to AdviserOnline

I forgot my website Username/Password.

If you've forgotten either your Username or Password, you can use this form to have your username and a temporary password emailed to you. If you didn't provide an e-mail address, you can call Customer Service at 1-800-211-7641 and they will assist you.

How do I change my website Username/Password?

To change your Username or Password, click here.

How do I log in to the website for the first time?

You will receive an account number when you get your first emailed issue and can then use it to set up your personal Username and Password. You can also check the footer of all the weekly or monthly newsletter emails you receive for your account number. In the meantime, you can enter the site using "newuser" as your Username and the PIN you received when you subscribed as your Password. If you don't have your PIN available, please call Customer Service at 1-800-211-7641.

My Username and Password aren't working.

Remember, your Password is case sensitive, so you must type it in exactly the way you set it up. If you can't remember your Password, contact Customer Service at 1-800-211-7641 or click here to reset your password.

I already gave you an email address when I signed up for the service. Why do I have to give it to you again to set up my website login?

The email you give us when you create your Username and Password will be used only to send you an email if you forget your Username and Password. For security purposes, we keep this information separate from your other account information, so it is possible for you to have more than one email address on record with us.

How to Log In to the Forum

How do I log in to the Forum for the first time?

If you have not yet registered to use the Forum, please register now.

Please note: The Forum works on an entirely separate login system from the rest of AdviserOnline. You must create a separate and unique Username and Password in order to participate in the Forum.

After you select a unique Username and Password and complete the registration process you will need to login to the forum to continue. You may receive an email asking you to confirm your registration. If so, follow the instructions in the email to confirm it. Enter your Username and Password to begin posting.

How do I change my Forum Username/Password?

You can change your Password in the Control Center, located at the top right above the Forum. A box on the left contains the link that will allow you to change your Password. You must provide your current Password to create a new one.

Usernames can not be changed at this time.

I forgot my Forum Username/Password.

You can reset your forum Password at the forum login page by providing the email address you used to sign up. A new Password will be emailed to you and you can change your Password after you log in.

How to Search the Website and Forum

How do I search the website?

AdviserOnline includes a search bar located at the top right of each webpage. You can find the search bar in the blue bar at the top of the page beneath the login. Simply type the information you are looking for and hit Enter or click the magnifying glass icon.

The search will take you to a new page. You can sort the results by relevancy or date and filter them by HTML (regular web page) or PDF files (for the print edition of the newsletter and some special reports).

How do I search the Forum?

The AdviserOnline Forum includes a search bar, located on the right side of the Forum's home page beneath the login. Simply type the information you are looking for and click the Search button.

You may also choose an advanced search by clicking Advanced, located beneath the search bar. From there you can specify your search by date, content, authors, or messages. After you have selected your specifications, click Search.

How to Access the Hotline

Can I download the MP3 audio Hotline to my iPod or computer?

You can download the Hotline MP3 audio file to your computer by clicking the "mp3" link at the top right on the Hotline page. If you do not see this link, try refreshing your browser and wait for the page to reload. Once you have downloaded the file to your computer, you can transfer it to your iPod or other MP3 player as you normally would.

How do I play the MP3 audio Hotline?

The MP3 audio Hotline requires a browser plug-in capable of playing MP3s. Usually multimedia programs like Windows Media Player and Apple Quicktime come with an MP3 compatible browser plug-in. If a compatible plug-in is installed in your web browser, all you need to do is visit the Hotline page and press the "Play" button in your browser window to play the file. If your web browser does not appear to have a plug-in installed, you should check your browser's help files or contact your browser's tech support to ask how to install one.

How do I get the Hotline by email?

To get the Hotline by email, call Customer Service at 1-800-211-7641 to register your email address.

How to Access the Online Issues

How do I use the HTML version of the issue?

To view the HTML version of the newsletter, select Issues from the website's top navigation bar, then select the issue you wish to read. You can also select the most recent issue from the AdviserOnline home page.

The issue will begin with Dan's front page article. You can navigate through the issue using the page numbers at the bottom of the webpage. You can also navigate the issue by clicking the title of an article in the table of contents ("In this issue") located at the upper right of each issue article.

How do I access the PDF version of the issue?

To access the issue PDF, simply click the PDF link above the table of contents within the issue. If you use Firefox or another browser that uses caching to speed up web surfing, be sure to clear your cache (in the Tools menu) if you are having trouble accessing the PDF, then try clicking the link again.

How do I get the issue notice by email?

Please provide Customer Service with your email address by calling 1-800-211-7641.

How to Get the Special Reports

I am not a subscriber yet but I want to get Dan's special reports. How do I sign up?

Special reports are available for subscribers only. You can sign up here or call 1-800-211-7642 to subscribe.

I am not a subscriber but I want to get Dan's free reports. How do I get them?

Please contact Customer Service at 1-800-211-7642 for additional information. Our customer service staff can receive your calls Monday through Friday 9 a.m.7 p.m.

I am a subscriber and I saw an ad for a special report that I'd like to read. Where can I find it?

Please call Customer Service at 1-800-211-7641 for additional information.

The titles of my reports aren't what I expected.

Special Reports are periodically updated, and as a result titles may change.

I am a new subscriber and haven't received my special reports.

Secial reports that are sent by mail may take some time to arrive. If you have any questions please contact Customer Service at 1-800-211-7641.

How to Manage My Subscription Account (Current Subscribers)

How do I renew my subscription?

To renew your subscription, click on the button in the sidebar of the website anytime you are logged in, or click here to renew now.

If you need assistance, our customer service staff at 800-211-7641 can receive your calls Monday through Friday 9 a.m.-7 p.m.

If you are changing addresses, please contact us at the same phone number, or send a notice to FFSA, 9201 Corporate Blvd, Suite 200, Rockville, MD 20850. When you contact us, please have handy your personal member number, located on the upper left of your mailing label.

I just subscribed to the service. When do I get my account number?

You will receive an account number when you get your first issue in the mail. You can also find your account number in the footer of the weekly or monthly emails you receive as part of the newsletter service.

I am an AOL user having problems receiving email messages about my service.

Click here and follow the three simple steps to update your address book. By completing these steps, you can rest assured that our best efforts will be made to deliver important messages about your service.

What is the customer service phone number?

If you are a subscriber, please call 1-800-211-7641. If you are not yet a subscriber, please call 1-800-211-7642.

Our customer service staff can receive your calls Monday through Friday 9 a.m.–7 p.m.

How do I update my subscription account information?

To update your account information, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–7 p.m.

If you are changing addresses, please contact us at the same phone number, or send a notice to FFSA, 9201 Corporate Blvd, Suite 200, Rockville, MD 20850. When you contact us, please have handy your personal member number, located on the upper left of your mailing label.

How do I change my marketing preferences?

To change your marketing preferences, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–7 p.m.

How do I change or cancel my subscription?

To change or cancel your subscription, please call us at 1-800-211-7641. Our customer service staff can receive your calls Monday through Friday 9 a.m.–7 p.m.

I Want to Know More about the Newsletter, Dan Wiener, and InvestorPlace Media. (Visitors)

Who operates The Independent Adviser for Vanguard Investors?

The Independent Adviser for Vanguard Investors and FFSA are operated in association with InvestorPlace Media LLC, a publisher specializing in providing more than one million readers with leadership and solutions to improve their wealth.

What is the Independent Adviser for Vanguard Investors service?

The Independent Adviser for Vanguard Investors provides independent investment advice on the Vanguard family of mutual funds. Editor Dan Wiener, a long-time advocate of Vanguard investors, is dedicated to helping his subscribers achieve higher returns with less risk and meet their personal financial objectives with confidence. The service gives members strictly independent and unbiased in-depth information on all of Vanguard's retail equity and bond fund mutual funds and ETFs, as well as advice on their international funds, variable annuities and money markets.

Subscribers receive a monthly newsletter of at least 12 pages with articles covering recent and upcoming changes at Vanguard, proprietary risk and return analysis, a Performance Review of all Vanguard's retail funds complete with Buy, Sell and Hold ratings and four model portfolios for aggressive, conservative, index and income investors. With The Independent Adviser for Vanguard Investors, you will have access to exclusive fund manager interviews, fund distribution information, market updates, tax efficiency advice and many other tools to make investing easier and more profitable for you.

Subscribers also receive automatic membership in the Fund Family Shareholder Association at no additional charge and full access to AdviserOnline.com and its members-only forum.

If Vanguard is such a great fund company already, how would a membership subscription to The Independent Adviser for Vanguard Funds benefit me?

Chances are if you have been investing at Vanguard, you and your portfolio have already done quite well. Our goal is to give you expert and unbiased information to do even better. Dan offers you smart ways to navigate Vanguard's rules and roadblocks and points you to the very best funds they offer. And while many of Vanguard's funds are exceptional, there are, as with most fund companies, funds you should stay away from. Some Vanguard funds have poor tax efficiency or other drawbacks that make another Vanguard fund a better choice. Dan also fills you in on which Vanguard funds have little-publicized "loads" (although Vanguard won't ever admit any of their funds have loads!) so you can avoid paying more than you need to and have every penny of your hard-earned money working for you. This is all information Vanguard won't bring your attention to, but because Dan is not affiliated with Vanguard, he can and does in every issue.

What is the Fund Family Shareholder Association (FFSA)?

The Fund Family Shareholder Association (FFSA) is an independent investor association providing objective financial information on mutual funds and protecting the interests of mutual fund investors. FFSA has tens of thousands of members from all over the United States. FFSA membership is provided to all subscribers of The Independent Adviser for Vanguard Investors at no additional charge.

What is the customer service phone number?

If you are a subscriber, please call 1-800-211-7641. If you are not yet a subscriber, please call 1-800-211-7642.

Our customer service staff can receive your calls Monday through Friday 9 a.m.–7 p.m.

I am not a subscriber yet but I want to get Dan's special reports. How do I sign up?

Special reports are available for subscribers only. You can sign up here or call 1-800-211-7642 to subscribe.

I heard you have a 100% money-back guarantee and would like to try out The Independent Adviser for Vanguard Investors.

You can sign up here or call 1-800-211-7642 for more information. Our customer service staff can receive your calls Monday through Friday 9 a.m.-7 p.m.

I am not ready for a full subscription but would like a free subscription to Funds Focus Weekly.

To receive Funds Focus Weekly by email, please click here.

I would like to know more about Dan Wiener.

Dan Wiener is Editor of The Independent Adviser for Vanguard Investors, a four-time recipient of the Newsletter Publishers Foundation's Editorial Excellence Award. Mr. Wiener is also CEO and founder of Adviser Investments, an independent investment advisory firm in Newton, Mass. His insights on Vanguard funds are regularly sought by the national media. He appears often on Bloomberg TV as well as CNBC and Nightly Business Report. Formerly, Mr. Wiener was a financial journalist for U.S. News and World Report, and Fortune magazine. Mr. Wiener graduated from Tufts University. Read more here.

I would like to know more about InvestorPlace Media.

Read more about InvestorPlace Media.

I heard Dan has a money management company called Adviser Investments. How do I contact them?

If you have questions about The Independent Adviser for Vanguard Investors service you should contact the newsletter Customer Service team at 1-800-211-7641 (if you are a subscriber) or 1-800-211-7642 (if you are not yet a subscriber). Our customer service staff can receive your calls Monday through Friday 9 a.m.-7 p.m.

If you are trying to reach Dan's money management company, Adviser Investments, you can reach them at 1-800-492-6868 or www.adviserinvestments.com.

Please note that Adviser Investments is an entirely separate company from InvestorPlace Media, publisher of The Independent Adviser for Vanguard Investors newsletter. The newsletter does not provide money management services. Please see our disclosure for more information.

I am not a subscriber but I want to get Dan's free reports. How do I get them?

Please contact Customer Service at 1-800-211-7642 for additional information. Our customer service staff can receive your calls Monday through Friday 9 a.m.-7 p.m.

Guidebook 2017 cover
Order your copy of the 2017 Independent Guide to the Vanguard Funds today

"America's leading expert on investing in Vanguard funds"

Daniel P. Wiener is editor of The Independent Adviser for Vanguard Investors, a monthly newsletter that keeps abreast of recent developments at Vanguard, and the annual FFSA Independent Guide to the Vanguard Funds. Through his newsletter and guide book, Dan helps tens of thousands of Vanguard investors choose wisely among more than 100 Vanguard mutual funds. The Adviser is a five-time winner of the Newsletter Publishers Foundation's Editorial Excellence Award. View More »

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Vanguard Funds Correlation
What's This?
Model Portfolio Performance
Models January YTD
Growth 2.7% 2.7%
Conservative Growth 2.4% 2.4%
Income 1.9% 1.9%
Growth Index 2.2% 2.2%
The average
Vanguard investor
1.7% 1.7%
Past Performance »
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